No audio - HDMI cable to TV -HP Stream 11 R00

[Ruthie_5150]

Hi, I recently purchased a HP Stream 11 R00 laptop with Windows 10. When I hook up my HDMI cable to our tv, there is visual only, no audio. When I do to devices, I am not able to locate or add my tv and I have tried installing Intel Graphics Driver from this site, but get error message as follows : " This computer does not meet the minimum requirements for installing this software". Any suggestions please? Thanks in advance,Ruthie

[Paul_Tikkanen]

Hi:

When you go to the device manager and click to expand the Sound Video and Game Controllers category, you should be seeing a Realtek HD audio device and an Intel HD Audio device.

If you see those devices, the HDMI audio should be working, and unfortunately, I wouldn't know why it isn't.

However, if you see a Realtek HD audio device and a device just labeled as a HD Audio device, that means the Intel HD audio driver is not installed, which is why the audio isn't working from the HDMI port.

I would be able to try and help you with that problem if that is the issue.

[Ruthie_5150 · Accepted solution]

Hi Paul,

Thank you for your response.

I have followed your instruction and confirmed the Realtek HD Audio is present, but the Intel is not.

Could you please advise which driver I should try to download?

My full product id: HPStream 11- R00 7TU.

Kind regards,

Ruthie

[Ruthie_5150]

Hi Paul,

Issue fixed. I did another search on the HP Support drivers list and downloaded the older version for Intel HD Graphics.

Seems to have worked!f

Thanks so much for your efforts and quick response.

Kind regards,

Ruthie

[Paul_Tikkanen]

You're very welcome, Ruthie.

Glad you were able to resolve the problem by installing the older Intel HD graphics driver version.

Best Regards,

Paul