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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-12-2016 03:43 PM - edited ‎11-12-2016 03:46 PM

HP Recommended
Product: HP Pavilion x360 - 13-s109nl
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP Pavilion x360 - 13-s109nl (ENERGY STAR) and unfortunately the touchscreen has broken due to a fall. I have contacted the assistance and an employed has proposed me to sobstitute it. The cost is 300 €. I have spent 800 € to buy the pc and now you thank me in this way? It is very absurde!  In my opinion an honest price is 50/60 €, considering the expedition and the touchscreen. It isn't correct that I have to pay the manpower too. I will never buy more HP products and I will advise against your company. If I spend my money I want to be sure to receive a good assistance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2016 08:34 AM

HP Recommended

Hi @alemar05,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

DavidSMP
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-14-2016 08:34 AM

HP Recommended

Hi @alemar05,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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