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‎11-19-2016 07:59 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)
I can start my computer but the screen is totaly black even though the fan is spinning and there is a sound of window like normaly.I think my VGA card has broken !I need help?
Thanks for answer:)
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2016 05:54 PM

HP Recommended

ninjaschool

 

Hello;

Allow me to welcome you to the HP forums!

Laptops don't have video cards; instead, they have video chips -- and if there is no display at all on your laptop screen, that means either the screen has died or the video chipset has died.

 

To check if the video chipset still works, you would need to connect an external monitor to a video port on the laptop.

 

If that monitor then eventually displays something, your video chipset has died.


This is NOT something you can fix, as it is soldered directly to the motherboard of the laptop.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

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3 REPLIES 3

‎11-19-2016 05:54 PM

HP Recommended

ninjaschool

 

Hello;

Allow me to welcome you to the HP forums!

Laptops don't have video cards; instead, they have video chips -- and if there is no display at all on your laptop screen, that means either the screen has died or the video chipset has died.

 

To check if the video chipset still works, you would need to connect an external monitor to a video port on the laptop.

 

If that monitor then eventually displays something, your video chipset has died.


This is NOT something you can fix, as it is soldered directly to the motherboard of the laptop.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎11-20-2016 06:24 AM

HP Recommended

how can I  connect an external monitor to a video port on the laptop?

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‎11-21-2016 08:05 AM

HP Recommended

unhappy news! I have conected it with my TV throught HDMI cap>I saw  the destop of my laptop on the screen of TV,,so my chipset has died or somethings else has.....?

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