Why can't my PC project to a second screen?

[FanHP1]

Every time I try to project my PC to a second screen this message displays: Your PC can't project to another screen. Try reinstalling the driver or using another video card. What should I do? Tried to update my device driver, but it shows I have the latest version of Intel HD graphics 4000 driver.  

[WAWood · Accepted solution]

FanHP1

Hello;

Allow me to welcome you to the HP forums!

I read your post about wanting to project to a second screen and wanted to help.

HOW is the second screen connected?

Asking because if you click on the Notification area in Win10, you will see a tab labeled Project, and if you click on that, it will show different screen options -- so you can project to a connected monitor.

However, if the Resolution settings does not show the second screen, then Project will not work.

It could be a problem with video drivers, but in order to see what is available, you need to follow these directions to enter your detailed product number:  Finding Your HP Product Model Number | HP® Customer Support

We can proceed once you provide the information.

Thanks

[FanHP1]

Hello WAWood,

Thanks for the earlier reply.

I followed the link and went to the hp software and driver download page. I could not find any driver for my notebook. Can you please help with this? Thank you again. 

Regards,

FanHP1

[WAWood]

Sorry, but without the detailed product number, which I asked you to find, I can't provide any more information.

We can proceed once you provide the information.

Thanks