camera HP178421 not working after upgrade to Windows 10

[Broadhead]

Device Manager info indicates subject camera is fully functional with up-to-date drivers, but does not work.  For example, Skype shows Cyberlink Youcam 6 and instructs me to turn on camera.  I have researched for 6-8 hours and found nothing that solved the problem.

Thanks in advance if you can provide an actual solution.

[Resolv_S]

Hey@Broadhead,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

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I was going through your post and would like to help you.

You need assistance in fixing the Webcam issue on the PC. Is that, Correct?

I believe you need to reinstall the Youcam software and check if that solves the issue.

I was able to find an HP article which specifically addresses the issue you have described above.

Try the link below and check if that solves the issue.

http://support.hp.com/in-en/document/c03430151

Hope the above steps will help you finds the solution. Please share more to serve you.

Resolv_S

Glad to help you. I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Broadhead]

Yes I did delete Youcam 5 and install Youcam 6 to no avail. I have already read all documentation in the linm you provided.

The problem is not with Youcam in my opinion. I noticed that the Pavilion has one thing (the subject camera) listed under "imaging" in the Device Manager. Another machine on which the video works fine with Skype has that one and a second thing in Imaging, "HP webcam". I theorize the missing file is the cause, but don't know how to add it or if it is the cause anyway.

[Resolv_S]

Hi@Broadhead,

Thanks for the response.

Have you tried installing the older version of the Youcam and checked if that solve the issue?

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Broadhead]

I have not attempted to regress to Youcam 5. When I first noticed the problem, Youcam 5 was installed. I think trying the same thing hoping for a different outcome would be beating a dead horse.

Any thoughts about the absent imaging file I mentioned in my previous post?

[Resolv_S]

Hi@Breadhead,

Thanks for the response.

Please share the correct model number of the PC in order to find a right update/solution for the issue.

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Broadhead]

The model number for the machine in question was put in my first post and I think it was from an identification performed by your website. Is the aforemenioned model ID incorrect?

[Resolv_S]

Hi@Broadhead,

Thanks for the response.

The model number is incomplete due to which I am unable to check the details of the product and help you.

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Broadhead]

Right, my mistkae. Correct model number is 15-P051us

[Resolv_S]

Hi@Broadhead,

Thanks for the response.

Try reinstalling the older version of Youcam software and check if that helps you.

Use the link below to download the Youcam software.

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67283.exe

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.