• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎06-19-2016 11:47 PM

HP Recommended
Product: hp 15ac184tu
Operating System: FreeDOS
I have the problem of HD videos in my laptop. It looks blur, black and white and difficult to play the HD videos. Kindly suggest the best solution for the issue.
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2016 01:24 AM

HP Recommended

@Canon1, have you tried to update your drivers

can you please post a screenshot to help understand the problem you are dealing with

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-20-2016 01:24 AM

HP Recommended

@Canon1, have you tried to update your drivers

can you please post a screenshot to help understand the problem you are dealing with

Was this reply helpful? Yes No

‎06-20-2016 04:03 AM

HP Recommended
Yes I have updated the related drivers but still facing the problems on playing HD videos. It cannot play videos of larger sizes even upto 60/70 mb videos. It gets blurred, looks black and white and stops. Kindly suggest the link to fix the problem. Many many thanks for your cooperation.
Was this reply helpful? Yes No

‎06-20-2016 05:51 AM

HP Recommended
I need your suggestion as soon....
Was this reply helpful? Yes No

‎06-21-2016 01:57 PM

HP Recommended

i recomend that you use these two links to find solution

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html( phone suport)

US/Canada http://support.hp.com/us-en/contact-hp( Contact HP)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.