keyboard retaining clip

[natsum]

Hi, I am after a retaining clip for the up arrow for a HP Pavilion 17-ab200na Laptop, can you help

[The_Fossette]

Hi @natsum

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you want a clip for the up-arrow key.

I’d love to help!

I would like to inform you that HP doesn’t replace individual keys on the keyboard. I recommend you to contact phone support and order a new keyboard for your computer.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[natsum]

Hi, many thanks for your help but the laptop is only 3 weeks old and the keyboard is not broken, just the retaining clip, so to replace the keyboard is not really an option, but many thanks for your reply,

[The_Fossette]

Hi @natsum

I request you to send me a picture of the clip you are talking about so that I can assist you better.

Looking forward to your reply.

Take care.

[natsum]

Hi, have attached a photo of the clip in question,the red circles show where the little bits of plastic should be which have now broke off, a photo of the keyboard recess and a photo of the back of the key, hope these help, many thanks for your help

[Rainbow23]

Hi @natsum,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.