• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
probook4530s
Microsoft Windows 7 (64-bit)

when i am trying to setup the driver . it gives me a black screen and then nothing happen again . on restarting windows it gives me welcome page only .
my product is
hp i7 probook 4530s Untitled.jpg1.jpg
the probleme started after one year from buying it .
some friends say it is from bios ?!
my cousin also has hp i5 probook and the same probleme only one video card is working .
the driver on hp page is set up both cards intel and the ati .and is not working . so i had to set up only intel card .
thanks for your kind care

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unfortunately, way too many folks claim a BIOS update is a "miracle cure" that fixes everything, and that is most definitely not the case.

 

The ONLY drivers that are going to work on the laptop are those provided by HP.  Anything else downloaded from AMD is not going to work and is likely to trash the display, making it really hard to fix the laptop.

 

What MIGHT be necessary is using this tool from AMD to clean out residue of the AMD driver before reinstalling it:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

Unfortunately, way too many folks claim a BIOS update is a "miracle cure" that fixes everything, and that is most definitely not the case.

 

The ONLY drivers that are going to work on the laptop are those provided by HP.  Anything else downloaded from AMD is not going to work and is likely to trash the display, making it really hard to fix the laptop.

 

What MIGHT be necessary is using this tool from AMD to clean out residue of the AMD driver before reinstalling it:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx


Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

i did not install the AMD driver from the beginig . the driver on hp page for my laptop is not working . 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.