no longer works the suspension of the computer. I tried in every way

[benze953]

No error messages. No change of software. My connection is wireless

[Jeet_singh · Accepted solution]

Hi @benze953,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I see from the post that you are having some issues on your HP Envy 15 notebook. I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Are you indicating that you are no longer able to shut down the PC?

Is it regarding your Wireless connection?

When was the last time it worked (date)?

Could you please elaborate more on the issue as this will help me in further assisting you?

In the meantime, you could try to perform a Hard reset on the notebook. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[benze953]

I can safely turn off my computer. My only problem  is that my computer will not automatically go to sleep under any conditions. This only happens a few days. Thanks for your help.

[Jeet_singh]

Hi @benze953,

Thank you for replying,

I appreciate your time and efforts,

As I understand the PC doesn't go into sleep mode anymore,

Don't worry, here's a related HP Forums post that seems to have helped others: Click here

For step by step guidance:

* Sleep and Hibernate issues after upgrading to Windows 10

* The computer does not go into sleep or hibernate mode

* Disabling the password requirement when resuming from sleep

* Disabling hybrid sleep in Windows

* Understanding Windows Sleep and Hibernate modes

For additional details and steps: Click here

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum. Have a great day!

Regards,