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‎09-26-2016 07:13 AM

HP Recommended
Product: Pavilion Notebook - 15-p2465a
Operating System: Microsoft Windows 8.1 (64-bit)

I have a row of dead black pixels (or so i've been told) on my laptop screen and it seems to be growing!!!  The laptop has not not been moved or dropped and it remains stable on my desk. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2016 01:50 PM

HP Recommended

Hi @mhpfitz, 

 

Welcome to the HP Forums! 

 

I noticed your post on how you are getting dead pixels with your HP Pavilion - 15-p2465a Notebook, and I am happy to help! 

 

Please take a look at this guide, About LCD Panel Defects and Terminology for Notebook PCs and Tablets. If this does not resolve your issue contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-27-2016 01:50 PM

HP Recommended

Hi @mhpfitz, 

 

Welcome to the HP Forums! 

 

I noticed your post on how you are getting dead pixels with your HP Pavilion - 15-p2465a Notebook, and I am happy to help! 

 

Please take a look at this guide, About LCD Panel Defects and Terminology for Notebook PCs and Tablets. If this does not resolve your issue contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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