• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-21-2016 12:59 PM

HP Recommended
Product: HP Pavilion T8Z15UAR#ABA
Operating System: Microsoft Windows 10 (64-bit)

My network adapter is Realtek RTL8188EE 802.11 bgn WI-FI adapter. I am trying to figure out if it is Bluetooth compatable. The specs said it was when I bought my laptop. But I can not seem to get it to work. I did have the Bluetooth tab in the Notifications & Actions window when I got it. But after all the windows updates it has dissappeared.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2016 01:25 PM - edited ‎11-21-2016 01:28 PM

HP Recommended

Hi:

 

That model wlan card is not bluetooth capable.

 

The RTL8723BE is the bluetooth equipped wlan card.

 

The specs from HP for that model do not indicate that it comes with built in bluetooth.

 

http://support.hp.com/us-en/product/HP-Pavilion-17-g100-Notebook-PC-series-(Touch)/8502663/model/997...

 

If it did, the bluetooth spec would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-21-2016 01:25 PM - edited ‎11-21-2016 01:28 PM

HP Recommended

Hi:

 

That model wlan card is not bluetooth capable.

 

The RTL8723BE is the bluetooth equipped wlan card.

 

The specs from HP for that model do not indicate that it comes with built in bluetooth.

 

http://support.hp.com/us-en/product/HP-Pavilion-17-g100-Notebook-PC-series-(Touch)/8502663/model/997...

 

If it did, the bluetooth spec would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.

Was this reply helpful? Yes No

‎11-21-2016 02:57 PM

HP Recommended

Thanks so much. That makes life easier.

Was this reply helpful? Yes No

‎11-21-2016 03:00 PM

HP Recommended

You're very welcome.

 

Unfortunately, it is very difficult to access the wireless card to replace it with the bluetooth variation card.

 

http://h10032.www1.hp.com/ctg/Manual/c04655191

 

If you don't want to take on that project and need bluetooth, you can purchase an external usb bluetooth adapter.

 

I use this one which works great, and hardly sticks out of the USB port.

 

https://www.amazon.com/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.