Realtek 8852BE-V Choya WiFi Disconnection Issue in HP 14-inch Laptop AI PC 14-hc0000 Series

[A_Gayathri]

If you are experiencing Wi-Fi disconnection issues with the Realtek 8852BE-V Choya Wi-Fi module in your HP 14-inch Laptop AI PC 14-hc0000 series,
Here are some troubleshooting steps you can follow:

1. Check for Windows Updates:

   • Ensure that your operating system is up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.
     
     

2. Update Wi-Fi Drivers:

   • Go to the HP Support website and check if there are any updated drivers available for the Realtek 8852BE-V Choya Wi-Fi module.
   • Download and install the latest drivers if available.
   • Alternatively, you can also use Device Manager to update the Wi-Fi drivers:
     • Right-click on the Start button and select Device Manager.
     • Expand the Network adapters section.
     • Right-click on the Realtek 8852BE-V Choya Wi-Fi adapter and select Update driver.
     • Choose to search automatically for updated driver software.
       
       

3. Adjust Power Settings:

   • Sometimes, power management settings can cause Wi-Fi disconnections. To adjust power settings:
     • Go to Control Panel > Hardware and Sound > Power Options.
     • Select Change plan settings next to your current plan.
     • Click on Change advanced power settings.
     • Expand the Wireless Adapter Settings and then Power Saving Mode.
     • Set it to Maximum Performance.
       
       

4. Reset Network Settings:

   • You can reset your network settings to resolve connectivity issues:
     • Go to Settings > Network & Internet > Status.
     • Click on Network reset.
     • Follow the prompts to reset your network settings.
       
       

5. Router Settings:

   • Ensure that your router firmware is up-to-date.
   • Try changing the Wi-Fi channel on your router to reduce interference.
     
     

6. Reinstall the Wi-Fi Adapter:

   • If issues persist, you might consider reinstalling the Wi-Fi adapter:
     • Right-click on the Start button and select Device Manager.
     • Expand the Network adapters section.
     • Right-click on the Realtek 8852BE-V Choya Wi-Fi adapter and select Uninstall device.
     • Restart your computer, and Windows will reinstall the drivers automatically.
       
       

If you still have questions, please explore our Notebook categories/boards for a solution from the community members or simply click here to sign up & start a new conversation.

[Bruce1964]

internet is working good 

[gabyg2]

How Can I update when I can't login in?

[A_Gayathri]

@gabyg2 We'll help you, please check our PM.

[abcd445]

HI @A_Gayathri,                                                                                                                                                                                                  I accidentally registered  using my my laptop serial number as my username. For privacy reason ,could you please delete my account  entirely using the privacy form URL.

Thank you!

[abcd445]

HI @A_Gayathri

 I accidentally registered  using my my laptop serial number as my username. For privacy reason ,could you please delete my account  entirely using the privacy form URL.

Thank you!