Bluetooth capable

[Motorhoney]

In my services.msc it shows bluetooth handsfree service and bluetooth support service, both are running and yet I cannot connect my bluetooth mouse. I believe my wireless card (realtek RTL 8188ee) is only for wifi. What card would I need to get in order to use this service on a single antenna?

[visruth]

Hi,


http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c04430255

Your laptop didn't come with Bluetooth functionality from factory

Manual: http://h10032.www1.hp.com/ctg/Manual/c04427554

Page 24 list Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook PC : 753077-005�, single antenna card


Regards

Visruth

[Motorhoney]

Thank you so much! I really need to use my bluetooth mouse because all 3 of my USB ports suddenly stopped working!

[visruth]

You're welcome.

For USB issue, the only suggestion I could give is to download, save and install 7th AMD chipset driver listed here for Windows 10.

http://support.amd.com/en-us/download/chipset?os=Windows

[Motorhoney]

Ok, I got the adapter that you suggested from the previous response. I installed it in my laptop, it is showing in the device manager and says it is working properly however I cannot connect to the internet and it still is not detecting my mouse. I have tried all the usual things, making sure everying was on and discoverable, enabled and so on.....so now what am I not doing?

[visruth · Accepted solution]

Hi,


Uninstall all Wireless and Bluetooth drivers listed in Network Adapter section in Device Manager first and,

Download, save and install these:
WLAN:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-f100-notebook-pc-series/72...

Bluetooth:
https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-pavilion-17-f100-notebook-pc-series/72...


Regards

Visruth