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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Cannot connect to wifi, network driver missing
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07-03-2016 12:26 PM
I recently did a clean install of Windows 7 on my mini because the Windows 10 upgrade left it basically unusable. I've successfully installed windows 7 professional on it however I'm unable to connect to my wifi to do any updates. Under the device manager it says I am missing a network controller and a video controller. I was able to find a network adapter (Realtek PCI FE Family Controller) but I need help locating the others. I've tried to look up available drivers under my product on the HP website but it only had something Windows 10 specific.
Device Instance path:
Network controller: PCI\VEN_14E4&DEV_4727&SUBSYS_145C103C&REV_01\4&EDE306C&0&00E0
Video Controller: PCI\VEN_8086&DEV_A012&SUBSYS_1584103C&REV_00\3&21436425&0&11
Thank you for any assistance!
Solved! Go to Solution.
Accepted Solutions
07-03-2016 12:34 PM
Hi:
You need these drivers...
Network controller:
This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.
File name: sp57965.exe
Video Controller: You posted you are running W7 64 bit, but your notebook came with W7 32 bit.
You would need to use the 64 bit graphics driver directly from Intel for the 64 bit version. 2nd one on the list.
Note: I think the Intel driver site is messed up because when I click on the link to get to the driver, nothing happens, and this has happened to me twice today.
You may have to wait until after the 4th of July holiday to get the driver if you have the same issue.
07-03-2016 12:34 PM
Hi:
You need these drivers...
Network controller:
This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.
File name: sp57965.exe
Video Controller: You posted you are running W7 64 bit, but your notebook came with W7 32 bit.
You would need to use the 64 bit graphics driver directly from Intel for the 64 bit version. 2nd one on the list.
Note: I think the Intel driver site is messed up because when I click on the link to get to the driver, nothing happens, and this has happened to me twice today.
You may have to wait until after the 4th of July holiday to get the driver if you have the same issue.
07-03-2016 12:46 PM
You're very welcome.
You would probably be better off running a 32 bit operating system on that machine -- especially if you only have 2 GB of memory installed in it.
64 bit operating systems require more memory and disk space to run than a 32 bit OS does. Not double, but more.
You can use the same network driver I posted but you would use this 32 bit graphics driver...
This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the Intel audio driver.
File name: sp52565.exe
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