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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Drive Power State Failure multiple times in a day?
Create an account on the HP Community to personalize your profile and ask a question
06-21-2016 06:08 AM
It seems to be random, and it only used to be once or twice a month, but now its multiple times daily. First my internet will stop working. To the point where it shows the yellow triangle on my internet symbol, and the only wifi it can "find" is the one it was previously connected to (albeit it refuses to reconnect). Some times the fix is a restart, then turning on the wifi adapter as admin (which I don't know why it turns off in the first place), but most of the times that isn't the case. I will attempt a restart, it will take around 7 minutes to fully restart after showing "DRIVER_STATE_POWER_FAILURE" in a blue screen.
I've tried what I've found online. Starting in Safe Mode and uninstalling the bad driver, but that's the problem. I don't know which driver is the problem, because none of them have the yellow triangle. So could it be another issue causing this problem?
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Accepted Solutions
06-22-2016 09:37 AM
Hi @LolicOnii,
Thanks for the detailed update on the situation.
You will still want to check for updated drivers, just because the device manager is not showing an error does not mean the drivers are up to date. You can follow this document as it will take you through updating the drivers from the device manager and further troubleshooting suggestions.
Let me know how you make out with this information.
Thanks!
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Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
06-21-2016 03:13 PM
Hello @LolicOnii,
Welcome to the HP Forum Community!
I understand from your posts that you are having an issue with your ENVY x360 giving you blue screen error messages about the drivers.
Since you are not sure which drivers are causing the issue and have been dealing with this issue for quite some time, you may want to start by performing a clean boot and run the system file checker in an attempt to identify corrupted system files or drivers.
You didn't mention the product number for your system, but you can ensure you are using the latest drivers from HP or Windows Update.
If you know when you first started seeing the error messages, you could perform a system restore back to before that date, however, all programs and updates you have installed since then will be removed. A system recovery would be a last resort after backing up your data as it would take your system back to default factory settings.
Please get back to me how this goes. To show that you like, or are thankful of my post, kindly click the Thumbs up below.
Thanks!
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
06-22-2016 01:25 AM
To elaborate on the issue, I took some pictures of what is happening
First the internet will stop working and give me this error
http://i.imgur.com/RygdoEo.jpg
And none of the other wifi around me show up, besides the one it was originally connected to
http://i.imgur.com/hIHHRSP.png
So usually you would right click on the internet symbol, and troubleshoot problems. It does its thing, and gets to this
http://i.imgur.com/cV8gefD.jpg
I click for it to go ahead, and after thinking for a bit, it ends with this
http://i.imgur.com/bOaFkMG.jpg
So if I go into "open network and sharing center", and go to check the wifi through "change adapter settings", it shows this.
http://i.imgur.com/1dYLqC1.jpg
I make sure to enable it as Administrator
http://i.imgur.com/Hn49bof.png
http://i.imgur.com/eN7RDeD.png
http://i.imgur.com/XnmVycL.png
With no prevail
http://i.imgur.com/XzTZqlK.jpg
And no change in any of the aforementioned things
http://i.imgur.com/FMyTrt2.png
I took that last screenshot right before I restarted the computer. Note the time. 2:37 AM.
After a full restart that takes a total of 8 minutes (and a blue screen that says DRIVER_POWER_STATE_FAILURE), the internet is back up and running smoothly again
http://i.imgur.com/yozG0wN.png
http://i.imgur.com/7EaA29V.jpg
But for how long? I never know. Sometimes it takes 5 minutes to stop again, and sometimes it takes a few days. In both cases, I cannot do anything to fix besides restarting and hoping for the best. Shutting down also takes around 10 minutes, with the same result
Also here are my drivers, as proof they are all up-to-date
http://i.imgur.com/ouzMUFj.jpg
http://i.imgur.com/LX0nHVz.jpg
http://i.imgur.com/SfbrcEe.jpg
The only other things to note, is 1 out of 5 times of restarting/shutting down the computer, the internet symbol will be a square with a red x in the bottom left corner. To fix that, I troubleshoot, and it tells me that the wifi adapter needs turned on by the admin, and gives me a button to do so. It works, but tells me something isn't fixed. Since its been quite awhile since that has happened, I don't have a picture. The last thing I do have a picture of, is the sfc /scannow to show it saying that there is nothing wrong with my computer
http://i.imgur.com/IzTNGIW.png
06-22-2016 09:37 AM
Hi @LolicOnii,
Thanks for the detailed update on the situation.
You will still want to check for updated drivers, just because the device manager is not showing an error does not mean the drivers are up to date. You can follow this document as it will take you through updating the drivers from the device manager and further troubleshooting suggestions.
Let me know how you make out with this information.
Thanks!
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
06-27-2016 09:36 AM
Hey @LolicOnii,
Thanks for the update.
It would be up to you if you wanted to check the rest of the available drivers for any other updates. You could also try using the 'Identify now' option here to allow HP to scan automatically for updates.
Thanks!
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
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