HP Envy (a year old) won't connect to the internet, even though it says it is

[Allesandra]

About 3 weeks ago my laptop comes up with "hmmmm....page cannot be found".  I have cleared cache and cookies. .(FOLLOWING WHAT MICROSOFT TOLD ME TO DO).  My secure internet says it is connected. my husband's laptop (HP also) works fine with the internet.  So does my phone.  Microsoft told me to try an unsecure connection. Luckily I found one in my list.  Netgear.  I go to that and it works fine.  Pages load quickly. CienturyLink tech came over and checked everything.  All is as it should be.  (Microsoft tech told me it is the internet provider's problem).  I reinstalled Windows 11.  Baffling thing is...a page will load then it won't.  Or one will, then the next one won't.  I'm ready to throw this thing into the next dumpster!.  I'm trying to work on a couple design projects and I spend full days trying to fix this!  My son-in-law said I wouldn't have these issues if I'd just use a MAC.

[Irwin6]

Hi @Allesandra,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with internet on your Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support