• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-28-2016 06:28 PM - edited ‎10-28-2016 06:50 PM

HP Recommended
Product: Pavilion 13-B101TU
Operating System: Microsoft Windows 10 (64-bit)
Product Name: HP Pavilion 13-B101TU
Operating System: Microsoft Windows 10
Wifi Adapter: Qualcomm Atheros
 
My laptop couldn't connect to wifi but it works great when I connect to lanline.  Is my wireless card having a problem?  What should I do?
 
 
 
Thank you
Nongjube
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2016 07:24 PM

HP Recommended

Hi,

 

Your machine uses  Atheros AR9565 802.11bgn 1x1 WiFi and Bluetooth 4.0 combination WLAN adapter as shown:

 

      http://partsurfer.hp.com/Search.aspx?SearchText=J8C28PA

 

Please try the following driver first:

 

     http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71994.exe

 

also for Bluetooth:

 

    http://ftp.hp.com/pub/softpaq/sp73501-74000/sp73899.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-28-2016 07:24 PM

HP Recommended

Hi,

 

Your machine uses  Atheros AR9565 802.11bgn 1x1 WiFi and Bluetooth 4.0 combination WLAN adapter as shown:

 

      http://partsurfer.hp.com/Search.aspx?SearchText=J8C28PA

 

Please try the following driver first:

 

     http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71994.exe

 

also for Bluetooth:

 

    http://ftp.hp.com/pub/softpaq/sp73501-74000/sp73899.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-29-2016 02:00 PM - edited ‎10-29-2016 02:01 PM

HP Recommended

Hi BH,

 

Thank you very much for your advice.  Somehow when I log on to my computer through wireless just now, it works perfectly.  I'm going to wait until it disconnect, then I will try your advice. 

 

FYI: Wireless hasn't been working for more than 2 weeks.  Now it works!!!!

 

Thanks again

Nongjube

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.