HP14r003LA How do I reinstall wifi drivers

[alexk5555]

How do I reinstall the wifi drivers ?? , the wifi connection dissapeared (the wifi button doesnt function anymore.....it is allways orange 😞

[The_Fossette]

Hi @alexk5555

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues connecting to your wireless network.

I’d love to help!

Follow the below steps to fix this issue.

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

Reboot the system and see if it works.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[alexk5555]

Thanks a lot, tried all fixes and the same. 

Is there any way to know if the wireless card is broken ???? (before going to service ??? 🙂

[The_Fossette]

Hi @alexk5555

Thank you for posting back.

Follow the steps in the below document and check if it helps.

http://hp.care/2c86VnP

To test the wireless card, follow the steps in the below document.

http://hp.care/2bOrqZQ

Let me know how it goes.

Take care.

[alexk5555]

In the end, we disassembled the laptop, unplugged, cleaned the contacts with a rubber eraser, plugged in the wifi card .... and it worked ok.

thanks a lot for all the help. 🙂

[The_Fossette · Accepted solution]

Hi @alexk5555

Thank you for posting back.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!