• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-24-2017 08:52 AM

HP Recommended
Product: Envy DV6
Operating System: Microsoft Windows 10 (64-bit)

Manufactureres spec. says that this adapter has bluetooth but I can not see how to enable it.  Please advise.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2017 09:59 AM

HP Recommended
Hi,


HP ENVY dv6z-7200 CTO Notebook PC which came with Atheros AR9485 802.11b/g/n 1x1 WiFi adapter (Part No: 675794-001) has no bluetooth hardware functionality

You can replace it with this:
Part No: 690020-001
Description: Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter

Or use this: https://www.amazon.com/Plugable-Bluetooth-Adapter-Raspberry-Compatible/dp/B009ZIILLI


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎04-24-2017 09:15 AM

HP Recommended
Hi,


Which is the laptop?

Full model name, product number?


Regards

Visruth
Was this reply helpful? Yes No

‎04-24-2017 09:19 AM

HP Recommended

Thank you for the quick response.  I fear I may have made a mistake.  Please confirm that the Atheros AR9485 802.11b/g/n 1x1 WiFi adapter is bluetooth enabled.

Was this reply helpful? Yes No

‎04-24-2017 09:21 AM

HP Recommended


Still you're not helping us,

Which is this laptop?

Full model name, product number?
Was this reply helpful? Yes No

‎04-24-2017 09:44 AM

HP Recommended

Product specs.

 

HP Envy Dv6

A8-4500 1.9ghz

6 GB

64 Bit

Wondows 10

 

Product Number

 

00326-00001-00000-AA768

Was this reply helpful? Yes No

‎04-24-2017 09:45 AM

HP Recommended


That is not what I requested

Please use this: https://support.hp.com/in-en/document/c00033108

Was this reply helpful? Yes No

‎04-24-2017 09:52 AM

HP Recommended

B5Y65AV

Was this reply helpful? Yes No

‎04-24-2017 09:59 AM

HP Recommended
Hi,


HP ENVY dv6z-7200 CTO Notebook PC which came with Atheros AR9485 802.11b/g/n 1x1 WiFi adapter (Part No: 675794-001) has no bluetooth hardware functionality

You can replace it with this:
Part No: 690020-001
Description: Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter

Or use this: https://www.amazon.com/Plugable-Bluetooth-Adapter-Raspberry-Compatible/dp/B009ZIILLI


Regards

Visruth
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.