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‎01-11-2017 07:52 AM

HP Recommended
Product: 15-r011dx Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

I recently acquired a HP 15-r011dx Notebook and did factory reset and now no Bluetooth? I used the HP Support tool and it didn't fix? Need help, all of my headphones and speakers are Bluetooth.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 07:57 AM - edited ‎01-11-2017 08:03 AM

HP Recommended

Hi,


Your laptop did not come with Bluetooth hardware or functionality.

 

If it is present, it would be listed in Wireless connectivity section in the specs page:
http://support.hp.com/in-en/document/c04272271

 

Manual: http://h10032.www1.hp.com/ctg/Manual/c04409502

 

Nevertheless you can either replace current wireless card with a Wi-Fi + Bluetooth combo card as listed in your manual - page 17 or use this: 

 

https://www.amazon.com/Medialink-Bluetooth-Adapter-Energy-Technology/dp/B004LNXO28

 


Regards

Visruth

View solution in original post

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1 REPLY 1

‎01-11-2017 07:57 AM - edited ‎01-11-2017 08:03 AM

HP Recommended

Hi,


Your laptop did not come with Bluetooth hardware or functionality.

 

If it is present, it would be listed in Wireless connectivity section in the specs page:
http://support.hp.com/in-en/document/c04272271

 

Manual: http://h10032.www1.hp.com/ctg/Manual/c04409502

 

Nevertheless you can either replace current wireless card with a Wi-Fi + Bluetooth combo card as listed in your manual - page 17 or use this: 

 

https://www.amazon.com/Medialink-Bluetooth-Adapter-Energy-Technology/dp/B004LNXO28

 


Regards

Visruth

Was this reply helpful? Yes No
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