NDIS event IDs 10400

[Dave_Majak]

Hello,

our user contacted me with MS Outlook freezing problems.

Based on event log it is somehow connected to network problems.

In random times a day, event log has a few NDIS event id 10400 entries.

That basically sais NIC had problems and system had to reset it, causing a short network disconnect.

NIC is Intel I219-V with latest HP drivers.

I doubt it is environment, because it is small network, user is connected directly to main switch (HP 1820) and I dont know about any other network problems.

Can You please advise?

[CF4]

Hi

Install instructions mention this...

NOTE: Windows 10 or Windows 7 systems with v12.15.25.6 already installed must remove it from Programs and Features first. (DMIX/PROset versions between 22.3.1 and 22.3 are the same)


- Fixes issue where systems with Windows 10 or Windows 7 would revert to version 12.15.25.6.
- Fixes issue where network would disconnect from S3 when resuming with ME FW 11.6.27.3264 or later version.

So maybe a little cleaning is needed.

File name: sp81651.exe (11.0 MB)

[Dave_Majak]

Hello,

did cleaning as mentioned and installed new driver after that, but problem still persists.

Do You please have any other advice?

Kind Regards

[CF4 · Accepted solution]

Hi

Only that I would now suspect the hardware.

[Dave_Majak]

Thank You.

Since it is almost brand new, I will contact HP for warranty assistance.

[CF4]

Prego.