No Bluetooth 9470m

[cbabcock1]

So I'm trying to connect a Bluetooth headset to my PC but I'm not finding any indication that Bluetooth is available.  However, the specs indicate that this laptop is supposed to have integraded WLAN/Bluetooth card.

Device manager shows the Intel Centrino Advanced N 6235 which is a Bluetooth enabled card.

I have updated the device drivers for anything Intel and still, I'm not seeing any Bluetooth settings on this laptop. 

Please help, I'm completely stumped.

[Paul_Tikkanen · Accepted solution]

Hi:

See if you can turn on the BT by using the HP Connection Manager software.

It should have come installed from the factory but if not, install it, restart the PC and use the software to turn on the BT.

This package provides the HP Connection Manager for supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73297.exe

[cbabcock1]

Paul, I think that did the trick.  I installed the Connection Manager and turned on BT.  It turned on, said it was disabled in Device Manager and the immediate started installing the device drivers.

Now, in Device Manager I am seeing Bluetooth Radios as well as Bluetooth Device under Network Adapters. 

I would have never figured out that I needed to use HP Connection Manager to turn Bluetooth on/off.  It was enabled in the Advanced tab of the adapter settings, it was turned on in the BIOS. 

Crazy....thanks a ton for your quick assistance. 

[Paul_Tikkanen]

You're very welcome.

If you don't want to use that software, you can uninstall it now that you have the BT radio turned on.

Folks use the Connection Manager software to turn on or off networking devices to save battery power.

I doubt it makes a big difference but every little bit helps, I guess.

If that isn't a big deal to you, then you don't need the software.

And if you plan to upgrade to W10, it is essential to make sure all of your networking devices are turned on and active.

Then uninstall the Connection Manager software, restart the PC and verify all networking devices are still turned on.

If you upgrade to W10 with the Connection Manager installed and any networking device turned off, it will remain off forever until you reinstall W7 and reinstall the connection manager software.

The connection manager software does not work in W10.