No network adapter, Windows 10

[nikoil77]

Unfortunately it’s not possible to use a wired network connection on HP Presario CQ58-100SY, because there is only a wireless adapter visible and usable in Windows. I’ve tried to install a driver located on the page for HP Presario CQ58-100SY, but it was not successful (“no adapter found”, /t5/image/serverpage/image-id/124772iB4849EB12770818A/image-size/original?v=mpbl-1&px=-1).

In the Device Manager, there are 2 devices not working:

ACPI\VEN_HPQ&DEV_6001

ACPI\HPQ6001

*HPQ6001

PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00

PCI\VEN_1022&DEV_43A1&SUBSYS_00001022

PCI\VEN_1022&DEV_43A1&CC_060400

PCI\VEN_1022&DEV_43A1&CC_0604

Thanks a lot.

[Huffer]

The first is the HP wireless button driver and the second is an AMD driver of some sort.

@Paul_Tikkanen can you help?

[Paul_Tikkanen]

Hi:

The first device needs the wireless button driver as Huffer stated.

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

The second one decodes to a PCI standard PCI-to-PCI bridge, and Windows 10 should have installed that device automatically.

The only suggestion I can offer would be to try the W10 AMD chipset drivers, and see if they install that device.

1st driver on the list.

http://support.amd.com/en-us/download/chipset?os=Windows%2010%20-%2064

[damu999]

Hi,

I have a very similar problem on my CQ58-100SL.

An information that I can add to this thread is that the LAN stopped working after flashing the bios to the F.29 version. With the original bios version F.02, the LAN adapter was working fine and no device was having problems in the device manager.

Also in my laptop now I have the following conflict in device manager:

pci\ven_1022&dev_43a1&subsys_00001022

AMD says through its drivers download site that the only way to get drivers for our APU and Win10 is Win Update.

Is it possible to revert the bios version to previous version  ?

Thanks

[nikoil77]

Wow, this seems to be very plausible, because I also updated BIOS to the lastest version before that.

And no, unfortunately other solutions in this thread did not help.

[damu999]

Hi,

I don't think that it is possible (or probably is not so easy) to rollback the bios update.

Win Update finds a new Catalyst version but in my case its installation fails (I'm trying for the last time in this moment).

So we are in the situation where HP says that it's an Ms/AMD's mistake while these latters will say that this is a BIOS bug.

Therefore I'm thinking to revert to Win7 hoping that its licence it will be still valid and that this issue will not occur also in Win7.

 EDIT: I confirm that the installaton of catalyst new version from win update fails. I will check the error code but I think that is a bios bug or maybe something regarding the updates installation order (everytime updates download stops at 54% via wifi card and one of the updates includes wifi drivers).

Let me know if you find a solution.

Thanks.

[damu999 · Accepted solution]

Hi @Nickoil77,

to solve this problem it is sufficient to flash again the BIOS with the previous version F.27 by using the HP updater for Windows contained inro the sp64675.exe setup.

Enjoy

[nikoil77]

Thanks a lot, damu999, worked like a charm and fixed the issue!

[damu999]

You are welcome, @nikoil77 !

Bye.

Damiano

[JSee67]

Works fine !

Thank you !!!:smileyvery-happy: