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‎05-15-2016 08:25 PM - last edited on ‎05-15-2016 09:05 PM by Retired

HP Recommended
Product: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I bought this computer last June and couple months ago problem started.

 

Problem 1 : System suddenly stop and non of the keyboard or mouse work.

Problem 2 : At time of booting, it freeze and need to hard restart by pushing power botton

Problem 3 : More than half of the time computer doesn't connect through wireless and device manager shows there is no wireless adaptor

 

[personal information removed] and product number is J5R51AV

 

To fix the problem, I tried to upgrade window 7 to 10 which was not helpful.

Also tried format to the manufacture setting which was not helpful and interestingly it still have window 10 instead of 7.

 

Any advice will be really appreciate.

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2016 08:42 PM - edited ‎05-15-2016 08:43 PM

HP Recommended

 

You have a 1yr warranty which will soon expire. This sounds like a hardware problem that I would have addressed asap. Fill out the form here to start a support ticket:

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-17-f000-Notebook-PC-series/6936220/model...

 

Or call HP Support. >Contact HP

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎05-15-2016 08:42 PM - edited ‎05-15-2016 08:43 PM

HP Recommended

 

You have a 1yr warranty which will soon expire. This sounds like a hardware problem that I would have addressed asap. Fill out the form here to start a support ticket:

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-17-f000-Notebook-PC-series/6936220/model...

 

Or call HP Support. >Contact HP

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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