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‎05-10-2016 05:19 AM

HP Recommended
Product: Product Name: HP 15 AC116 TX
Operating System: Microsoft Windows 10 (64-bit)
Product Name: HP 15 AC116 TX
Operating System: Microsoft Windows 10 (64-bit)

i have already reset my laptop many time times but my wi-fi shows limited

and i tried it at many wi-fi connections...

when i troubleshoot then it says Doesnt have vailid IP Address

pleaase help..................

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2016 05:47 AM

HP Recommended

Thanks for the answer.

 

You wirte that you have reset the computer? Do you meen via Microsoft reset or HP recovery manager reset?

Have you tried to reset the wifi card by device manager?

 

Do you have a secund computer so we can try again download newst BIOS and driver for your wifi card?

 

Thanks.

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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7 REPLIES 7

‎05-10-2016 05:28 AM

HP Recommended

Hallo MandeepINDIA,

 

Thanks for joing the forum. I will try my best to see if I can solve your problem.

 

First could you inform me what wifi card you have in this computer? Thats possible to find if you right click on the windows icon in the lower left cornor and press on device manager. After that dubble click on networks adapters. There you should be able to find a card with either 802.11 or Wifi adapater in it name. I would like to know that name. Plus I would like to know what BIOS version you have on the computer That version is posslble to find if you are on the desktop and press+hold down the buttom FN and press 1 time on ESC buttom. 

 

Thanks 

 

I will wait for your answer.

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-10-2016 05:41 AM

HP Recommended

Reaktek RTL8723BE 802.11

BIOS virsion is F.11

Was this reply helpful? Yes No

‎05-10-2016 05:47 AM

HP Recommended

Thanks for the answer.

 

You wirte that you have reset the computer? Do you meen via Microsoft reset or HP recovery manager reset?

Have you tried to reset the wifi card by device manager?

 

Do you have a secund computer so we can try again download newst BIOS and driver for your wifi card?

 

Thanks.

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-10-2016 05:49 AM

HP Recommended

i  have done both the activity

reset the driver and recovery also

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‎05-10-2016 02:28 PM

HP Recommended

By any chance are you using a third-party Anti Virus application that is controlling your Firewall settings?

 

If so, try temporarily disabling this function in the software.  I ran into a similar problem with Avast AV.

 

See if the connection becomes good again.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎08-05-2016 08:57 AM

HP Recommended

Hi WyreNut

 

I tried everything and I am going through several posts hoping to receive some kind of a response because I'm not having any luck with any troubleshooting.  When using the Windows trouble shooting, no issues come up.  Please help before I throw this laptop out the window.

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‎08-05-2016 10:02 AM

HP Recommended

What computer do u have?

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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