Wifi adapter doesn't capture available networks

[Bennat]

After installing up to date drivers from the official website the wifi adapter still fails to even show the networks available and only shows that on my phone's when is literally beside it, i have just bought the laptop for school and inability to access available wifi may affect me adversely please is there a solution to this or the adapter is just not good, do i buy a new one or is a software problem, pls help me

[WAWood · Accepted solution]

Bennat

Hello;

Allow me to welcome you to the HP forums!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[Bennat]

Thank you Sir i will do that