Wifi iTunes Connection Issue

[Zow]

When I download a large amount of content via iTunes, my Spectre x360 drops the wifi connection after a short time.  I haven't had the connection drop during other tasks, such as viewing webpages or streaming video--only using iTunes.  After 30 seconds or a minute, the laptop is always able to restore the connection but if I try to download iTunes content again it will again drop off wifi.    

When I bring my laptop to work and use the wifi there, this issue doesn't come up at all and there is no wifi dropping when downloading content or updating apps.  That would suggest a problem with my home wifi network correct?  Well, I called RCN and they rebooted my router and troubleshooted with me to no avail.  I restarted the router myself which also did not solve the problem.

Another wrinkle is that the Macbook Pro I have does not have this same problem with my home wifi and I'm able to update a ton of apps without an interruption in the signal.  Does anyone know what might be going on?  I generated a wlan report from the command prompt which showed the interruptions, but not very specific info about what went wrong.  There appeared to be no hardware issues. 

I'm still within a 30 day return window, but I feel that there is a simple solution to this that I'm missing.  That and I otherwise really like this computer and spent a ton of time setting it up.  

Thanks in advance. 

[Chimney_83 · Accepted solution]

Greetings @Zow, 

Thanks for the post. 

I understand that the wireless connectivity drops while using iTunes. Don't worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

May I know the product number of your computer? Click here for assistance. 

As, you have mentioned that the computer new, recommend you to run HP Support Assistant to make sure all the drivers are updated. Click here for assistance. 

Especially, BIOS, chipset, and wireless adapter. 

Also, check for Windows updates and install all of them. 

Once all the drivers are updated, please perform Step 6 in this article. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Zow]

My bios and drivers were already up to date, but the instructions you linked to (step 6) seemed to have worked great.  The problem with wifi dropping during iTunes downloads went away.  Thanks!!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.