Wifi won't turn on, says wireless capability is off when it is, in fact, on?

[Elexia]

My wifi suddenly turned off, when I troubleshooted it said that wireless capability was turned off and when I went to turn it on, it was already enabled. I've tried a lot of things including updating just about everything but nothing seems to be working. Help.

[DavidSMP · Accepted solution]

Hi @Elexia,

Good day. May the forums welcome you! It is a great location to find resolutions. I read the post regarding wifi connectivity issues of your HP 15 notebook. I’ll be happy to assist you here.

 Awesome job on diagnosing the issue correctly and performing some troubleshooting before posting your question on HP forums. Kudos to you on that score. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here.

First off we need to diagnose correctly if the issue is hardware or software related.

For better clarity and to assist you better I would require more information regarding this.

Please provide the complete model# of the computer.

• When did this first begin?
• Were any hardware changes made like changing the router or modem?
• Did it start after any software or app update? (windows, HP, or other apps like security apps)

If the occurrence is recent you might want to try a system restore to a good known working date before the issue occurred. Link for restore: http://support.hp.com/us-en/document/c03327545

If this does not work please visit these links for further assistance: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0464917...

Link 2: http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/windows-10-wireless-capabi...

Link 3: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...

Link 4: https://support.microsoft.com/en-in/help/10741/windows-10-fix-network-connection-issues#network-prob...

 If none of these work please use a wired Ethernet cable and update the bios, chipset and Wi-Fi drivers from this link: http://hp.com/drivers  which are relevant to your computer.

As a last resort, please back up all your data and perform a system recovery to factory defaults from this link: http://support.hp.com/in-en/document/c04758961

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[Elexia]

j9m35ua#aba

This morning it started, yesterday I was able to connect to my mobile hotspot perfectly fine but when I turned on my computer this morning immediately the amber light that indicates the wireless connectivity never turned white. I tried turning on my wifi and although the setting was turned to on, the small red x stayed by the wifi icon and that's when I troubleshooted and found that the wireless capability needed to be turned on but it was already on.

I haven't updated or changed anything in about 2 weeks.

I restored my computer to 10/29. THIS DID resolve the issue, I'm going to be updating everything that I possibly can now that I have internet access. Thank you for your help.

[DavidSMP]

Hi @Elexia,

I am very happy for you. Many thanks for the super quick response. I hope the computer works great and stays connected for a long time.

It was a genuine pleasure to work with you. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Thanks and have a fabulous week ahead.