Wireless adapter driver (Realtek RTL188EE 802.11 bgn) keeps "crashing"

[FullerT]

I've had the ongoing issue of randomly losing internet connection. When I troubleshoot the problem, it says:

• The Realtek RTL188EE 802.11 bgn Wi-Fi Adapter adapter is experiencing driver- or hardware-related problems
• A network cable is not properly plugged in or may be broken

Usually relentless restarting eventually helps but sometimes I'm left without internet connection for hours. Please help!!!

[banhien · Accepted solution]

Hi,

Looled like you upgraded your machine from Windows 8.1 to Windows 10 but you have not applied new driver. Please download and install the following Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers  for Windows 10:

         http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

Regards.

[FullerT]

Wow! Such a simple solution. Thank you so much!

[banhien]

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@FullerT wrote:

Wow! Such a simple solution. Thank you so much!

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Hi,

You are welcome and yes very simple.

Refards.

[FullerT]

Okay, it turns out that this solution didn't work. Is there a specific method for installing the new driver to replace the older driver?

[Kezza8]

May be a very dumb question but how do I install the driver you linked to. Is it as simple as just downloading the link below and running it or do I need to uninstall the driver I already have that appears to have an error when I view it in the drivers menu before I run the exe below. Or do I need to do seomthing else entirely please assist if you can.