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HP Recommended
15-ac130nia
Microsoft Windows 8.1 (64-bit)
My WiFi and Bluetooth is always not discoverable and can't discover other wireless networks
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

Hi @Pelumi10,

Thank you for visiting the HP Support Forums. It is a great site for information and questions. I have read your post about  wireless and Bluetooth connections not being always discoverable. I am happy to help you with this issue!

 

I would require more information regarding this to assist you better.

  • Has it ever worked fine before?
  • When did the issue first occur?
  • Have you made any hardware changes like getting the Wi-Fi card replaced?

Please perform these steps and visit these links to try and resolve the issue.

  1. Turn on your Bluetooth device and make it discoverable. The way you make it discoverable depends on the device. ...
  2. Select the Start button > type Bluetooth > select Bluetooth settings from the list.
  3. Turn on Bluetooth > select the device > Pair.
  4. Follow any instructions if they appear.

Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting.  In the following window, click Change advanced power settings.  In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'.  Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'.  Do the same for Plugged in.  Then click Apply and Ok to save these settings.

 

Restart the notebook and see if this has helped the issue.

Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”

 

Please visit this link to troubleshoot Wi-Fi issues: http://support.hp.com/in-en/document/c03535285

There is an associated video to troubleshoot Wi-Fi issues in the link.

 

You could also check these links out: 

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Wifi-Connectivity-Problem-in-windows-8...

 

http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0480080...

 

To troubleshoot Bluetooth issues please visit these links:

http://support.hp.com/us-en/document/c03429630

 

http://support.hp.com/us-en/document/c01060335

 

To simply say thanks, please click the "Thumbs Up"  button to appreciate my efforts. If this resolves the issue, Please mark this as “Accepted as Solution”. If you require further assistance let me know and I will gladly do all I can to help.

 

Thanks and have a blessed week ahead!

 

 

 

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

 

Hi @Pelumi10,

Thank you for visiting the HP Support Forums. It is a great site for information and questions. I have read your post about  wireless and Bluetooth connections not being always discoverable. I am happy to help you with this issue!

 

I would require more information regarding this to assist you better.

  • Has it ever worked fine before?
  • When did the issue first occur?
  • Have you made any hardware changes like getting the Wi-Fi card replaced?

Please perform these steps and visit these links to try and resolve the issue.

  1. Turn on your Bluetooth device and make it discoverable. The way you make it discoverable depends on the device. ...
  2. Select the Start button > type Bluetooth > select Bluetooth settings from the list.
  3. Turn on Bluetooth > select the device > Pair.
  4. Follow any instructions if they appear.

Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting.  In the following window, click Change advanced power settings.  In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'.  Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'.  Do the same for Plugged in.  Then click Apply and Ok to save these settings.

 

Restart the notebook and see if this has helped the issue.

Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”

 

Please visit this link to troubleshoot Wi-Fi issues: http://support.hp.com/in-en/document/c03535285

There is an associated video to troubleshoot Wi-Fi issues in the link.

 

You could also check these links out: 

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Wifi-Connectivity-Problem-in-windows-8...

 

http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0480080...

 

To troubleshoot Bluetooth issues please visit these links:

http://support.hp.com/us-en/document/c03429630

 

http://support.hp.com/us-en/document/c01060335

 

To simply say thanks, please click the "Thumbs Up"  button to appreciate my efforts. If this resolves the issue, Please mark this as “Accepted as Solution”. If you require further assistance let me know and I will gladly do all I can to help.

 

Thanks and have a blessed week ahead!

 

 

 

DavidSMP
I am an HP Employee

HP Recommended
The laptop is new and I haven't used d wireless connections before so I don't know why it isn't working
HP Recommended
The notebook is a new one and I haven't used d wireless network connections before
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