upgraded from Win 8 to Win 10, cannot find bluetooth

[EmptyNote1962]

I bougth a bluetooth speaker for my laptop but I cannot find a bluetooth at my pc.  I upgraded from win 8 64 bit to win 10 64 bit.

[iomare]

Hi,

Try installing the broad com bluetooth driver from here under heading network:

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5401191/model/6663743

To enable bluetooth go to bottom right-side of desktop and click on notification icon where you can switch bluetooth on and off.

A small guide by Microsoft for further settings.

https://support.microsoft.com/en-us/instantanswers/1b9c215b-c5cd-4da9-b163-14f0b82a491a/how-to-find-...

Let me know if you need further help,

David

[EmptyNote1962]

Thanks for the early reply, I did as you suggested however, I still cannot find the device, I looked into the device manager but it is hidden, the driver for Ralink Bluetooth PCIe Adapter but is not working, it has an exclamation point inside the trianlge

[Paul_Tikkanen · Accepted solution]

Hi, @EmptyNote1962 :

See if installing the Ralink bluetooth driver for W10 resolves the problem...

This package contains the driver installation package for the Mediatek Bluetooth in the supported notebook models running a supported operating system.

11.0.761.0 Rev.A  Jun 18, 2015

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

[EmptyNote1962]

Thank you the solution worked.

[Paul_Tikkanen]

You're very welcome.

[APSoporte]

Windows 10 has a search option right next to the start buttom  (magnifier), just type bluetooth and it wil display everything related to it and just go into th settings and you can either have it active, this is how it defaults, or deactivate it.