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HP Recommended

@Sparkles1 Just to inform you that no one has tried to contact me since you escalated the issue to HP.

HP Recommended

@Chrisoxxendine25

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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