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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 11:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I placed my order for recovery media on Friday, paid for overnight shipping. It is now Wednesday and FedEx only says the label is printed. I would at least want my next day shipping refunded. Nothing has updated since I placed the order.

7 REPLIES 7

‎03-22-2017 12:09 PM

HP Recommended

I'm sure it's frustrating that you haven't received your order.  You will need to contact customer support by phone and provide them your Order # and your information.  They will be able to look up the order and see what the issue is.

 

Hope this helps.


Regards!

I'm an HP Employee
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‎03-22-2017 12:10 PM

HP Recommended

@Lucious_George

 

Hello;

Allow me to welcome you to the HP forums!

 

I understand your frustration but sorry, we have nothing to do with shipping or refunds.  For those issues, you will have to contact HP Customer Support directly.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎03-23-2017 06:32 PM

HP Recommended

Your suggestion got me connected to a harassing offshore call center. No help there. This is comical. I can always contest the charge on my credit card, but I have never had such bad service in my entire life, and I've dealt with Gateway and Dell in the past.

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‎03-23-2017 06:34 PM

HP Recommended

On a positive note, I have earned the Creative Commentator badge and Engaged badge. Good for me!

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‎03-23-2017 06:38 PM

HP Recommended

@Lucious_George

 

I'm sorry for your bad experience dealing with HP.

 

I really wish we could help you from here, but since we do not represent HP (as we are all volunteers), we are not allowed to deal with product shipping or refund issues -- or I would have helped you, myself.

 

Here is a chat link for HP -- maybe that will serve you better:  http://www8.hp.com/us/en/contact-hp/chat.html?jumpid=hpr_r1002_usen_link2

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎03-24-2017 08:30 AM

HP Recommended

Have you received your recovery media?  If not, if you provide me the order number I will look into it. 

 

Regards,

I'm an HP Employee
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‎03-24-2017 10:15 AM

HP Recommended

@Lucious_George

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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