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‎05-05-2014 11:36 AM

HP Recommended

So I have had this computer for a little over a year and a half and about 2 months ago my left hinge broke. I was out of the country studying abroad so there wasn't much I could do about it. After I got home I didnt have the time nor the money to fix it so I was just carefully opening and closing it. Well today when I opened it, the screen wouldn't light up. I really need to get it fixed fast because I am a full time college student and my classes depend on having a computer. What can I do? Oh I should say, it is not under the warranty anymore.

Help please?

 

72 REPLIES 72

‎05-09-2014 09:37 AM

HP Recommended

Hi destiny_sedwick,

 

Welcome to the HP forum!

 

 

 

I have notified the appropriate people of your hinge issue.

Sparkles1

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‎05-09-2014 03:39 PM

HP Recommended

05/09/14- Jeff reached out to customer

I work for HP
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‎05-11-2014 04:17 AM

HP Recommended

I've just had the same thing happen to my Envy ultrabook (UK - less than a couple of weeks out of warranty). I'm very disappointed with HP as this isn't the first HP i've had a similar thing happen to. I can't believe the part is just "glued".

 

Can you help Jeff as other than this issue I quite like the laptop?

 

Many thanks

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‎05-12-2014 03:13 AM

HP Recommended

i've exactle the same problem.

 

laptop just out of warranty and both hinges have failed despite light use.

 

solutions appreciated please

 

(couldnt post on the big thread as its read only)

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‎05-12-2014 07:45 AM

HP Recommended

Hi jamiem and sparky77..

 

The proper people have been notified of your issue.

Sparkles1

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‎05-12-2014 11:13 AM

HP Recommended

05/12/14 - Jeff reached out to customer

I work for HP
Was this reply helpful? Yes No

‎05-12-2014 12:52 PM

HP Recommended

05/12/14 - Jeff reached out to customer

I work for HP
Was this reply helpful? Yes No

‎05-13-2014 01:07 PM

HP Recommended

I just had the same thing happen to my Envy M6. Is there any kind of recall or anything? This seems like a common problem and since it's out of warranty I really don't want to have to glue or try to fix it myself. Any help would be appreciated.

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‎05-13-2014 01:16 PM

HP Recommended

HI AK11,

 

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Log into the forum. In the upper right corner you will note a small envelope. When you have messages a number will appear beside it.  Click on the envelope to display the messages.

Sparkles1

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