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masoudshao
Posts: 2
Member Since: ‎07-03-2012
Message 1 of 26 (11,843 Views)
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probook 4530s bluetooth not working

I bought a HP Probook 4530s. The sales clerk told me it has bluetooth device. The original OS installed on it was LINUX. But since I change the OS to Win 7 Ultimate, I had to install drivers from scratch. I got some driver installation files from the sales clerk and ran them. But now on the device manager, there is an exclamation mark on the bluetooth device and it has the error "Windows has stopped this device because it has reported problems. (Code 43)". What can I do to solve this?

Thanks

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 26 (11,755 Views)

Re: probook 4530s bluetooth not working

Hi,
Go to:

Control Panel -> Device Manager

Right click each device with yellow exclamation mark ( ) and choose ' Properties '. Next select ' Details ' tab, use the dropdown selector to choose Hardware Ids and paste all the values ​​from there to the next reply. This way I will be able to find out which driver you need.

Below you've got example how to do it:

464i329EA20FEFCDC76A
466i652BE51C12165A92
467iC2AEC23384DE4519

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
mr-waqar
Posts: 1
Member Since: ‎10-15-2012
Message 3 of 26 (11,526 Views)

Re: probook 4530s bluetooth not working

generic bluetooth adapter
USB\VID_0CF3&PID_311D&REV_0001

USB\VID_0CF3&PID_311D
 model is hp probook 4540s nd bluetooth is showing but not working .. Drivers !! ???
help ASAP 

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 26 (11,355 Views)

Re: probook 4530s bluetooth not working

Hi,

Please download and install the Qualcomm Atheros Bluetooth 4.0+HS drver from here.

 

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  Microsoft MVP Windows Expert - Consumer
Honor Student
ovtza
Posts: 4
Member Since: ‎05-03-2013
Message 5 of 26 (9,561 Views)

Re: probook 4530s bluetooth not working

Hi,

 

I have the same problem, with the same hardware:

 

generic bluetooth adapter
USB\VID_0CF3&PID_311D&REV_0001
USB\VID_0CF3&PID_311D

 

I have downloaded i installed the driver that you posted, but after that my bluetooth adapter still doesn't work, and disappeared completely from device manager...

 

I'm looking forward to your reply.
Thanks.

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 6 of 26 (9,556 Views)

Re: probook 4530s bluetooth not working

 

Hello Ovtza,

 

I understand you are having issues with the Bluetooth on your computer.

 

Because you are using a commercial/business based computer, you will probably get better help from our commercial forum for Probooks. We have experts there who deal with primarily HP Probooks, the link below will direct you to the proper location.

 

HP Probook Forum

 

Thanks 

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 7 of 26 (9,550 Views)

Re: probook 4530s bluetooth not working

@ovtza

 

Hi,
Which notebook model you have? HP ProBook 4530s? Other?

Which operating system is installed on it?

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
ovtza
Posts: 4
Member Since: ‎05-03-2013
Message 8 of 26 (9,351 Views)

Re: probook 4530s bluetooth not working

Hi Daniel,

 

yes, it's HP ProBook 4530s, with 64 bit Windows 7 Professional.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 9 of 26 (9,333 Views)

Re: probook 4530s bluetooth not working

[ Edited ]

Uninstall current driver for the bluetooth device.

 

Resource:
Uninstalling Software in Windows 7

 

Try to download and install this driver.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
ovtza
Posts: 4
Member Since: ‎05-03-2013
Message 10 of 26 (9,309 Views)

Re: probook 4530s bluetooth not working

Hi,

 

I uninstalled previous driver and installed the one that you pointed, but problem seems to be the same. There is no bluetooth device listed in device manager, and i can't open bluetooth suit in any way (i can see that BtTray.exe process is running in task manager, but it doesn't appear in tray and i can't find any other way to access it).

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