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2harts4ever
Posts: 16
Member Since: ‎02-07-2009
Message 1 of 26 (80,347 Views)
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HP CUE Device Discovery Service

Hi,

 

I am running a Compaq Presario AMD Athlon(tm) 64 Processor 3300+, 2411MHz/1.93 GBs RAM, running Windows XP Home, SP3., with IE7 and everything is completely updated and patched.

 

 

I am the new owner of a HP Photosmart C5580 All-In-One.  It is working fine except I do notice that on a few times when I am booting Windows I get the following error message  listed in 'System' on my Event Viewer:

 

  "The HP CUE Device Discovery Service hung on starting."

 

(1) Is this something I should be worried about?

 

(2) What actually is the HP CUE Device Discovery Service?

 

(3) Is it  something I could disable in 'Services' and suffer no ill effects?

 

Thanks and regards,

 

2harts4ever

 

 

" ... Nuff Said. Keep Smiling Because I'm Smiling Too!"
Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 26 (81,031 Views)

Re: HP CUE Device Discovery Service

The "job" of that service is to identify all newly connected HP devices and configure them to be used with the HP Solution Center program. If this is the only HP device you'll use with this PC, then you can disable it from the Services list just like you disable any other service. don't forget to stop it first.
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2harts4ever
Posts: 16
Member Since: ‎02-07-2009
Message 3 of 26 (80,971 Views)

Re: HP CUE Device Discovery Service

DexterM,

 

Another fast response.  Thank you!

 

Sorry for my delay in acknowledging it but I have been doing some experimenting.

 

You were correct, I can disable the HP Cue DDS with no ill effects on my All-In-One in any way that I can see.

 

However, when I do this, I notice a new error under 'Services' on my Event Viewer:

 

DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service hpqddsvc with arguments "" in order to run the server:
{2C82180E-8C3C-4A1B-BEB1-B9140713E701}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Now if I set this service to 'Manual' the  DCOM error stops appearing and the service starts when I boot up the computer.

So, I guess this is the route I will take if you think it sounds okay.

 

This all brings me to another question though.  Since this service seems to be starting up manually anyway when I start Windows what is the difference whether it is set on 'automatic or manual'?

 

Thanks and regards,

 

2harts4ever

 

 

 

 

 

 

" ... Nuff Said. Keep Smiling Because I'm Smiling Too!"
Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 26 (80,968 Views)

Re: HP CUE Device Discovery Service

In Manual mode, the service wont start until YOU give the start command, and it wont end until you end it. and Im sure Automatic is self explainatory. i suggest you leave it Stopped and change it to Manual. that should be OK.
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2harts4ever
Posts: 16
Member Since: ‎02-07-2009
Message 5 of 26 (80,961 Views)

Re: HP CUE Device Discovery Service

Hi DexterM,

 

I hope I don't wear out my welcome here or with you but now I am getting confused.

 

I stopped  the HP CUE DDS and then set it to manual.  I then rebooted and then checked 'services' again and now it shows as 'started' again.

 

The good news is I don't seem to be getting any error messages in my event viewer.

 

Do you know what causes the HP CUE DDS to go from my 'stopped' setting to 'started' when I reboot?

 

Thanks and regards,

 

2harts4ever

" ... Nuff Said. Keep Smiling Because I'm Smiling Too!"
Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 6 of 26 (80,996 Views)

Re: HP CUE Device Discovery Service

i guess the application is starting it upon your PC startup. if it's working fine now, then i suggest you leave it like this.
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2harts4ever
Posts: 16
Member Since: ‎02-07-2009
Message 7 of 26 (81,010 Views)

Re: HP CUE Device Discovery Service

DexterM,

 


DexterM wrote:
i guess the application is starting it upon your PC startup. if it's working fine now, then i suggest you leave it like this.

 

Consider it done! ...lol

 

You're right, I guess I should leave well enough alone.  For the record, setting the HP CUE DDS to manual seems to have gotten rid of the 'HP CUE DDS not starting' entry in the event viewer and the DCOM error too.

 

Once again I thank you for your prompt, courteous and excellent recommendations.

 

Have a great day!  :smileyvery-happy: 

 

Thanks and regards,

 

2harts4ever

" ... Nuff Said. Keep Smiling Because I'm Smiling Too!"
Student
boomermikey1958
Posts: 1
Member Since: ‎01-22-2010
Message 8 of 26 (59,281 Views)

Re: HP CUE Device Discovery Service

Hi Dexter,

I am also getting this same message: HP Cue discovery service hung on starting - but my computer locks up (freezes)during a cold boot and I have to shut it down (with the power switch) and restart. Sometimes it happens 2 or 3 times in a row. Could you please tell me each step to disable it? I'm using windows xp.

Thanks!

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 9 of 26 (59,024 Views)

Re: HP CUE Device Discovery Service

1. Click on the start menu and click on 'Run', and then type 'services.msc' and press the Enter button.
2. In the Services window, look for HP CUE Device Discovery Service, and double click on it.
3. You should see a button labelled 'STOP'. click on that button.
4. Above this, you should find something which says 'Startup Type'. Change that to 'Disabled'
5. Click on the 'Apply' button and close all windows.

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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Honor Student
imatipsylady
Posts: 4
Member Since: ‎02-05-2010
Message 10 of 26 (58,008 Views)

Re: HP CUE Device Discovery Service

Hi Dexter I have same problem

 

I have D7160 not connected to PC and use J4680 on my network

 

If I stop and disable this will I be able to use my printer as normal?

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