04-12-2013 04:52 PM
My print head on the printer looks like it needs cleaning as i prints fine for a little and then i am unable to print black at all. I took a damp cloth and just got some of the ink from top of the screen but its only temporary and clogs up again quickly. Can someone instruct me on removing the print head completely so I can soak and get all the old ink out? I have the HP Photosmart 5510 e-All-in-One Printer - B111a.
Pictures would help out a lot but instructions would do also. FYI - There is no lever on the rightside of black to lift so do not instruct me to do that.
04-16-2013 12:09 PM
The printhead for this printer is not removable. It would be a good idea to check the ink levels for all cartridges and replacing any low cartridges. A low color cartridge could keep the black from printing.
The printer does have a built in printhead cleaning utility as described in the following link. Black Ink is Missing on Printouts. I recommend following the steps in the link and running the utility up to 3 times. Let me know how it goes.
Good Luck !
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05-20-2013 11:29 AM
I have tried everything you describe and there is still no black ink printing. This is a new printer and I don't want to have to bring it in for service if possible. How can I go about cleaning the print head manually?
Like the original poster I believe that the ink clog is on the underside of the head.
05-20-2013 03:07 PM
Unfortunately, your printer does not have a removable print head. If using the document did not help, I would recommend that you call HP at 1-800-474-6836 to have the printer replaced, since it is new and still in warranty.
Best of luck,
07-15-2013 08:43 AM
I unhooked the top and unscrewed all the screws (there is one under the HP printer label, and 2 behind the LCD which pulls off toward you)- and then I took the top off and wiped the print head off really well. ... it worked but beware, it took me forever to get it back in right - you have to take 2 springs off and unclip the color flat white things... to take it out. I would advise taking some really close up pictures of the back edge of the holder - that is the piece I had trouble getting back into its proper position.