Solved: HP Solutions Center for my Windows 7 64-bit Home Premium PC? - Page 5 - HP Support Community

starvinmarvinpb · ‎10-29-2012

I have HP Pavilion g series W7 home prem, and c6380 printer/scanner. Its been running fine for a year and just quit - same thing that happens to many others....when I try to download the SW it downloads the 250+mb file, and then says 'download cancelled - see support'. Can print but no scan/Solution Center.

Can anyone from HP (or anyone at all) suggest a solution? Thanks

2002 · ‎10-29-2012

Good luck getting any help...I have been waiting for 14 days for someone from HP to assist...no luck. I think I'll consider using my HP printer as an anchor and buy a Win 7 compatible Canon All in One.

Octanebob2 · ‎10-31-2012

I agree. I've been waiting months, keep getting emails telling me theres a reply but it's only someone else's problem. HP and the forum are useless. I'm ditching my HP and getting a Canon.

galera1983 · ‎10-31-2012

@WWarren76 wrote:
Hello Everyone,

I was able to succesffuly install my HP 1400 series all-in-one printer with my Windows 7 64-bit Home Premium PC.

However, I can not operate the scanning function or configure scanning features of the printer, since I do not have the HP Solution Center software installled on my Windows 7Home Premum PC.

That is the HP support link for me to download tand install the HP Solution Center
on my Windows 7 Home Premum PC?

Thank you.

Best Regards,

-Warren-

2002 · ‎10-31-2012

WWarren76.

Is there an echo in here???....how about deleting a couple of your identical posts for the sake of saving broadband

If you took the time to read all the posts above you would see that there are an awful lot of frustrated people who have the same problem as you but have not had any response from any of the HP experts.

You said.....

That is the HP support link for me to download tand install the HP Solution Center

on my Windows 7 Home Premum PC ??

I think you meant to say "What" is the HP support link.....etc etc etc

Good luck with finding an answer on this forum:smileysad:

WWarren76 · ‎10-31-2012

@2002 wrote:
WWarren76.

Is there an echo in here???....how about deleting a couple of your identical posts for the sake of saving broadband

If you took the time to read all the posts above you would see that there are an awful lot of frustrated people who have the same problem as you but have not had any response from any of the HP experts.

You said.....

That is the HP support link for me to download tand install the HP Solution Center
on my Windows 7 Home Premum PC ??

I think you meant to say "What" is the HP support link.....etc etc etc

Good luck with finding an answer on this forum:smileysad:

2002,

Uh, no, I didn't post repetetive responses., as you presented in your messae.

Further, click on the page 1 link of tis message thread, and [b]carefully read the second message[/b]

of this message thread, which presents the solution which resolved my original issue. Further,

if you have carefully done so, you would have read my response (prsented in the 4th message

of this message thread) thanking that responder for presenting a procedure which resolved my problem!

Best Regards,

-Warren-

2002 · ‎10-31-2012

WWarren 76

You are correct, please accept my apologies...you did not make the post where it looked like you repeated yourself three times..... it was posted by galera1983 who is probably not that familair with how to post on forums....as well I noticed two other posters in this thread that did the same thing...just posted your comments..... none of their own, no comments , no questions:smileyfrustrated:

Perhaps you have the beginnings of a fan club...:smileyvery-happy:

Be that as it may......there are still a lot of us that have had no solutions posted to our problems...thus the frustration of dealing with HP...gonna go Canon 3 in 1 printer........less stress.

pcwizard · ‎11-01-2012

Hi Everyone,

Follow the steps below, and let me know what happens?

Step one: Clear temp directory

Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

Note: Go to HP Customer Care, and then enter your printer model. Download the full feature software and driver, and then follow the remaining steps below. If your product doesn’t have the uninstall_l4 then please let me know what printer you have and the operating system you are running.

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4 (.bat or .exe)

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

WWarren76 · ‎11-01-2012

@2002 wrote:
WWarren 76

You are correct, please accept my apologies...you did not make the post where it looked like you repeated yourself three times..... it was posted by galera1983 who is probably not that familair with how to post on forums....as well I noticed two other posters in this thread that did the same thing...just posted your comments..... none of their own, no comments , no questions:smileyfrustrated:

Perhaps you have the beginnings of a fan club...:smileyvery-happy:

Be that as it may......there are still a lot of us that have had no solutions posted to our problems...thus the frustration of dealing with HP...gonna go Canon 3 in 1 printer........less stress.

2002,

Thanks for your response. And, I accept your apology; no problem; no foul.

And, thank your for yor compliments regarding my fan club management potential!

I feel your frustration as to some of you not having had your problems addressed by HP's Technical Support

staff. I suggest that you and others keep updating your respective message threads, to re-ask HP Technical

Support what the resolution to your computer hardware or software problem(s) is or are.

pcwizard · ‎11-01-2012

Hi Everyone,

Follow the steps in Message 48 , and let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

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