After Windows 7 upgrade - Printer is installed but nothing Prints

[jamiemoo]

Need your help:

details for HP Troubleshooters:

• Which version did you start with? New pc w/Vista SP2 64 Bit with all updates installed
• Which version of Windows 7 did you end up installing?  n/a  afraid to upgrade to Win 7 given issues in this thread
• What hp printer was installed in old version of windows?  n/a fresh install on new pc model PSC 1510 & PSC 1200
• Where did the installed software for the printer come from?  Web Download

                 If CD if you can find it now what is the number written on it?  n/a 

                 If web download approximatly when you downloaded it? reinstalled yesterday 010210

• How is the printer connected to your PC? USB
• Any other printers installed on your PC?  yes PSC 1200 Series
• Lastly the version of the printer driver that is currently installed that will not enable you to print?  HP PSC 1500 Series (61.53.25.9)

Can print few random text documents in Outlook 2003; but not consistent.  Cannot print from other apps.  IE & Firefox pages print first few lines, then stalls out.  Cannot print Scanned Docs.

Also running Windows Defender, Zone Alarm Internet Security, HP Printer Diagnostic downloaded today 010310; MS Fix It downloaded yesterday 010210

[jamiemoo]

:smileyvery-happy:Finally fixed printing failures and spooling issues on PSC 1510 running Vista SP2 64 bit

1. Unable to uninstall printer due to printer queue docs; could not cancel print jobs, except with HP Printer Diagnostic
2. Could not manually turn off printer with power button; Blinking power light
3. Unplugged printer from power source to reset; Power light now steady (no blinking)
4. Control Panel > Printers > Check mark in PSC 1510 box > Delete this printer at Toolbar on top
5. PSC 1510 printer deleted successfully
6. Repeat #4 for PSC 1200 Series printer
7. PSC 1200 Series printer Deleted
8. Control Panel > Printers > File > Run as Administrator > Server Properties > Drivers > Highlight PSC 1500 Series Driver > Remove > OK
9. PSC 1500 printer Driver removed successfully
10. Repeat #8 for PSC 1200 Series printer
11. PSC 1200 Series driver removed successfully
12. Reboot pc
13. Let Vista reinstall the printer only the PSC 1510 printer
14.  Prints successfully IE, Outlook, etc.
15. Scanned docs print successfully.

After 3 days wasted on troubleshooting this beast!  Maybe HP can send me some free ink...

Best of luck to you all with your beast.

[gravesdiggers]

I followed the previous instructions again but still no luck.  Same error:

"System Error

The document cannot be printed due to a system error.  Try printing again.  If unsuccessful, restart Windows and try printing again."

I know the printer is communicating with my PC because it acts like it has printed something, the mechanism moves about the time the document should print.

I am debating about upgrading to Win 7 to see if this doesn't solve the problem.  Somewhere along the line something crazy happened because one day I could print and then the next I couldn't.

I did a system restore back to where I know it was working and still no luck. 

[jamiemoo]

Gravesdiggers, have you tried running MS Fix It?  Choose the Print Fix It option

http://support.microsoft.com/gp/mats/?ln=en-us#tab0

[gravesdiggers]

Thanks for the help but that only works on Vista, not XP.  Any other suggestions would be most appreciated!  This situation is so ridiculously frustrating.

[jamiemoo]

Did you get Windows Defender uninstalled via the Add/Remove Programs option?  I was running XP SP3 on and old pc and did not have any problems with printing until 121909 when I bought a new pc with Vista running.  BTW, I was running Windows Defender on the XP pc.  Does Defender have an exclamation mark on the icon?  This would mean that you have pending changes to be approved by Defender.

[gravesdiggers]

I can't even find Defender to uninstall it.  It doesn't show up anywhere.  I have searched and searched...no luck.

[jamiemoo]

It  looks like you have uninstalled Defender.  Defender was not causing me any problems on XP or now on Vista, so maybe you can eliminate that part of your frustration.

Consider running MS Onecare Cleanup Scanner to throughly clean the registry.  It cleans & repairs like no other.  It works for XP, Vista, & Win 7.  And it is very fast on XP.  On Vista & Win 7 it runs the full service scan which takes a while depending on your configuration & data storage.  It is worth the price.  FREE.

http://onecare.live.com/site/en-us/center/cleanup.htm

[gravesdiggers]

Thanks so much, I am actually running it right now.

[gravesdiggers]

One Scan didn't find any problems.  Darn!  Was hoping it would fix the problem.  Any other suggestions anybody?