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Eric_Duquette
Posts: 6
Member Since: ‎08-24-2013
Message 1 of 18 (5,283 Views)
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hp laserjet pro 200 color mfp m276nw

[ Edited ]

I am trying to install the drivers for the above mentionned printer and the installation fails. So, here are my findings:

 

-the printer driver was downloaded from the HP site.

-the installation process stops at exactly 80% of the first step "preparation".

-running win 7 64 bits family edition premium on an Acer laptop

-this is my second install. I already installed it once on the same computer (running AVG AV)and it worked fine. but i had to recover the laptop (and re-install the driver) but this time, it simply does not work.

-I am running the software as administrator.

-firewall is windows and running Microsoft security essentials. both were deactivated during the installation attempt.

this SHOULD work but it does NOT.

 

product number: CF145A  

serial number: {Private Information Removed}     

Associate Professor
AuntieEm
Posts: 1,288
Member Since: ‎04-21-2011
Message 2 of 18 (5,245 Views)

Re: hp laserjet pro 200 color mfp m276nw

Are you using a network connection? Or a different connection method?

 

The best method for installing software is the network connection using the software posted on the hp.com home page.

 

Not sure if you are receiving any type of error message other than the installer stopping at 80% but here is a document that might be of help:

 

Software Installation Stops Without Warning and With No Error Message

I am an HP employee.

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Top Student
Eric_Duquette
Posts: 6
Member Since: ‎08-24-2013
Message 3 of 18 (5,239 Views)

Re: hp laserjet pro 200 color mfp m276nw

ok i'll try it "physically connected" using a network cable. i'll try getting a snapshot from the screen necause the installation program does give an errir message. Thanks for the reply!

Top Student
Eric_Duquette
Posts: 6
Member Since: ‎08-24-2013
Message 4 of 18 (5,232 Views)

Re: hp laserjet pro 200 color mfp m276nw

here ICapture.JPG go again: the print spooler was started and on automatic. I opted for "method 1"  install the software using HP smart install (connected with a USB cable) and the installation process stopped exactly at the same place as my previous tries. Here are 2 snapshot. The first one is a few seconds before the installation process stops. The second is the error message I get at exactly 80%.

Top Student
Eric_Duquette
Posts: 6
Member Since: ‎08-24-2013
Message 5 of 18 (5,231 Views)

Re: hp laserjet pro 200 color mfp m276nw

[ Edited ]

here is the second one, the error message.hp laserjet pro 200 Capture.JPG

Associate Professor
AuntieEm
Posts: 1,288
Member Since: ‎04-21-2011
Message 6 of 18 (5,222 Views)

Re: hp laserjet pro 200 color mfp m276nw

Make sure that you have unintalled all previous install attempts and then use the network connection and try to install. Do not try to use the Smart install method. By using the network method and the drivers downloaded from hp.com, you will have the most up to date sw and drivers.

 

 

I am an HP employee.

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Top Student
Eric_Duquette
Posts: 6
Member Since: ‎08-24-2013
Message 7 of 18 (5,197 Views)

Re: hp laserjet pro 200 color mfp m276nw

I tried installing the driver (provided on HP site) using a physical network connection. The print spooler was running before the installation process.  Again, it stopped at exactly 80%. Exactly the same thing as when I tried all other methods (using cd CD and the Smart Install).

 

Can I provide the application and system event viewer?. I had previously deleted all events before running the installation program so what could be provided in the event viewer is only the installation process (and the rollover uninstall at the end).

 

Also, just to make sure you guys understand the (french) error message, here is the translation from french: "A problem occured during the preparation of the installation software on your system. Please restart your computer and run the installation software again. If the problem still occures, consult th web site for support on your product."

Top Student
Paul5150
Posts: 3
Member Since: ‎09-27-2013
Message 8 of 18 (5,145 Views)

Re: hp laserjet pro 200 color mfp m276nw

[ Edited ]

if a solution was found for this exact problem can you please post the answer here?? I'm going crazy trying to find a solution. I regret not trying to install this printer with a usb cable first. I even tried to restore the system to an earlier time and trying the usb cable and still only get to 80%. Then when I try to exit out of the installer I am told to remove the usb cable first.  Is there a way to reset the printer so I can try to install using the usb option?? What changes do I need to manually undo so the software can start fresh. (there are no uninstall options available since the software never actually installs, it just stops as the previous user described)

Top Student
Paul5150
Posts: 3
Member Since: ‎09-27-2013
Message 9 of 18 (5,119 Views)

Re: hp laserjet pro 200 color mfp m276nw

So here's how things are so far...I was able to get the printer and scanner working by downloading the drivers only option on the driver/software hp support site. I went into the control panel, add a printer, picked the wireless option, waited until the printer was discovered, picked the have disk option, navigated to the place where I had the driver only file decompressed to, and picked one of the driver files there. Problem is - I still haven't found a way of installing the printer software without the installer crashing...I searched for a possible software only installation program but haven't found one. I really regret not installing using the usb cable connection first. I have a feeling that the software was designed to be more compatible with people's systems using that method. Now that the 'wireless option' was first chosen, when I plug a usb cable in after I turn off the wireless on the printer, my computer recognizes the printer as a usb storage device. Then I try to install the software and it still freezes at 80% and to top it off it won't let me exit the program until I disconnect the usb cable connecting the computer to the printer.  I can't find a solution and am seriously thinking of returning the printer. I want to install all the software on the disk to take advantage of all the capabilities of this printer.

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 10 of 18 (5,099 Views)

Re: hp laserjet pro 200 color mfp m276nw

Hi Paul5150,

 

I understand you are having an issue with the software installing on your Windows 7 64 bit system for your HP Laserjet pro 200 color MFP m276nw.

 

Here is a link to HP Printer Install Wizard for Windows. The HP Printer Install Wizard for Windows was created to help Windows 7 and Windows 8 users download and install the latest and most appropriate HP software solution for their HP Printer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

 

Please feel free to contact me if you have other questions

 

Thanks

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Mrs.Tenter
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