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‎08-19-2022 08:42 AM

HP Recommended
Product: HP DeskHet 4140
Operating System: Microsoft Windows 10 (64-bit)

I'm helping my mother setup her printer, she says she has used it before but it's been awhile. So I'm re-installing it to her new laptop with a new HP Smart account to get her all set, however the setup is requiring the "Setup Cartridges" which I do not have. I've seen other posts where the solution was some type of reset, however those solutions were given in a private message by HP Support personnel. I have regular ink for this printer but, like I said I can't get past the setup cartridges step.

Category:
1 REPLY 1

‎08-19-2022 02:56 PM

HP Recommended

Hi @itzalex77x 

 

Follow the steps in the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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