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Locked

‎07-26-2022 06:15 AM

HP Recommended
Product: Deskjet
Operating System: Microsoft Windows 10 (64-bit)

Help my hp deskjet 2700e wont let me complete the ink cartridge installation as it says the cartridge carriage is stalled. I have checked for blockage and there is none. I have tried several times and I’m getting to the point of sending the printer back 

Category:
1 REPLY 1

‎08-06-2022 12:53 PM

HP Recommended

@Mazza342

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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