Cannot recognize printer

[bobangel]

I obtained a new hp laptop. When I tried to install my hp officejet printer, it said it is not compatible with Windows 10. I went to hp site and downloaded and installed the printer software and installed it. When I try to use the solution center is gives me a message that a previous printer that I had is not recognized, The 4500 is the default printer and I can print but not able to scan or fax.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[bobangel]

Recommended fx didn't work. Got message "cannot locate scan device"

[greenturtle · Accepted solution]

Hi @bobangel

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!