HP OfficeJetPro 8725 Scanning Problem

[SamJM]

lately i have been having a problem with my computer communicating with the scanning portion of my printer.  when i click on teh printi icon on my desktop and launch the scanning dialog i get an error, problem communicating with scanner and when i run  the hp print/scan doctor tests i get an error on driver check.  I follow the instructions for driver check and the scan doctor runs ok, however after i complete my scanning and close the printer window the next time i try to scan i get the same problem.  i am not sure if this is a windows problem (windows 10, 64 bit) or a printer software problem.  cannot find where i can download an updated printer driver.

Someone please help - i use my scanner often and having to always restart my computer/printer to fix this problem is a hassle.

[The_Fossette]

@SamJM,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues scanning.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the printer was working fine?
• Are you able to make a copy?
• How is the printer connected to the computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SamJM]

It appears that after the most recent Windows 10 extensive updates at the end of December 2018, the problem has resolved itself.  Must have been a bad windows 10 driver.

Thanks for the assistance.

Sam

[The_Fossette]

@SamJM,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!