HP Smart Tank Plus 651 & Mac OS Monterey

[DJHJ]

I've upgraded my Mac to Monterey.  I can't log into HP Smart at all on my computer.  It does take my username and password, but it never actually logs me in.  I just get a the blue circle - see photo inserted below

[Jay_G24]

Hi @DJHJ,

I'd like to help!

I understand you are unable to log in to HP Smart.

Try the below suggestions -

1. Uninstall HP Smart -
2. Try updating mac/ios and printer firmware
3. Install HP Smart from the APP store 

1.     If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

2.    If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again.

Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[DJHJ]

I'll keep these instructions, but the mac app -  which I didn't have to uninstall - worked today.  Thank you

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!