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Locked

‎11-30-2022 09:31 AM

HP Recommended
Product: HP Envy 4527

I am unable to sign in to HP Smart and therefore unable to scan.

 

In the "Connecting to a service" pop-up I get this message:

Something went wrong.

  • Cookies may be disabled: Check your browser settings to ensure that cookies are enabled.
  • System clock may be misconfigured: Be sure that your system clock is correct.

Cookies are enabled and the system clock is correct.

Details of the printer are displayed and are correct.  But for some reason scanning is disabled unless I sign in.

I have tried uninstalling/reinstalling HP Smart but it has not helped.

HP Smart version 140.1.307.0

Tags (1)
Category:
3 people had the same question
3 REPLIES 3

‎12-04-2022 10:38 AM

HP Recommended

Hi @Harry168,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with logging in to your HP Smart Account.

 

Please follow the steps from this document to edit your HP Smart Account. 

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎12-05-2022 02:25 AM

HP Recommended

Step 1 of the document says "Sign in to HP Smart".  But that is the problem I have reported - I cannot sign in to HP Smart because I get this message:

 

We're sorry.

Something went wrong.

  • Cookies may be disabled: Check your browser settings to ensure that cookies are enabled.
  • System clock may be misconfigured: Be sure that your system clock is correct.

 

 

Was this reply helpful? Yes No

‎12-05-2022 03:11 AM

HP Recommended

Hi @Harry168,

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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