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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
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HP Recommended
Hello,
HP retires drivers and support for products that are 10 years old or more since they were released.
Unfortunately, HP no longer provides drivers for this printer.
Please use the HP Officejet H470 Mobile Printer series Full Software and Drivers to install the printer.
Right-click on OJ_SF_H470_Full_Win_WW_140_404-4.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.
Concerning HP Solution Center, go to HP Solution Center doesn't open.
For the maintenance of your printer, please use HP Print and Scan Doctor.
- Open the HPPSdr.exe.
- In the HP Print and Scan Doctor app, click on Start.
- Select your printer, then click on Next.
- Wait for HP Print and Scan Doctor to load the information from your printer.
- Click on the Printer menu, then on Printer Services....
You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:
- Please go to the following path:
- C:\Program Files (x86)\HP\Officejet H470 series\bin
- Right click on HPScan.exe, then click on Show more options, and then on Create shortcut.
Otherwise, try the HP Smart App.
You may be able to scan using HP Scan Extended!
It will be installed under Start > All Programs > HP:
https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/p/hp-scan-and-capture/9wzdncrfhwl0?rtc=1&activetab=pivot:overviewtab
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2,375
825
263
HP Recommended
Hello,
HP retires drivers and support for products that are 10 years old or more since they were released.
Unfortunately, HP no longer provides drivers for this printer.
Please use the HP Officejet H470 Mobile Printer series Full Software and Drivers to install the printer.
Right-click on OJ_SF_H470_Full_Win_WW_140_404-4.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.
Concerning HP Solution Center, go to HP Solution Center doesn't open.
For the maintenance of your printer, please use HP Print and Scan Doctor.
- Open the HPPSdr.exe.
- In the HP Print and Scan Doctor app, click on Start.
- Select your printer, then click on Next.
- Wait for HP Print and Scan Doctor to load the information from your printer.
- Click on the Printer menu, then on Printer Services....
You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:
- Please go to the following path:
- C:\Program Files (x86)\HP\Officejet H470 series\bin
- Right click on HPScan.exe, then click on Show more options, and then on Create shortcut.
Otherwise, try the HP Smart App.
You may be able to scan using HP Scan Extended!
It will be installed under Start > All Programs > HP:
https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/p/hp-scan-and-capture/9wzdncrfhwl0?rtc=1&activetab=pivot:overviewtab
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2
2
0
HP Recommended
2,375
825
263
HP Recommended
Hello and thanks for your return,
I welcome you to the English HP community support.
Congratulations!
Do not hesitate to contact us if needed
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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