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‎02-11-2020 02:35 PM

HP Recommended
Product: Officejet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

After my printer is inactive for a few minutes, HP started scrolling advertisements for their services across the touch screen.  How do I disable these?

 

The advertisements are for different features of the printer and HP's paid services.   

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2020 07:31 PM

HP Recommended

@Mark180

 

I am sending you a private message with the steps to reset the printer, which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-13-2020 05:03 PM

HP Recommended

@Mark180

 

Welcome to HP support community.

 

Could you share the screenshot of the advertisement which you are getting for better understanding?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-14-2020 08:19 AM

HP Recommended

The screen cycles though a list of 20+ images advertising the features of the printer.  I've had this printer for years, I know that it can do.  It's like my car stereo always being stuck on demo mode.  I have looked and looked but can't find how to turn this "feature" off.  It annoying.

 

IMG_4413.jpgIMG_4414.jpgIMG_4415.jpgIMG_4416.jpgIMG_4417.jpgIMG_4418.jpgIMG_4419.jpgIMG_4420.jpgIMG_4421.jpgIMG_4422.jpgIMG_4423.jpgIMG_4424.jpgIMG_4425.jpgIMG_4426.jpgIMG_4427.jpgIMG_4428.jpgIMG_4429.jpgIMG_4430.jpgIMG_4431.jpgIMG_4432.jpg

Was this reply helpful? Yes No

‎02-14-2020 07:31 PM

HP Recommended

@Mark180

 

I am sending you a private message with the steps to reset the printer, which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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