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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: LaserJet M28w password recovery
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10-18-2021 02:59 PM
Hi, I forgot the admin password of my LaserJet MFP28w and need to reset it. Anyone can help? Thanks
Solved! Go to Solution.
Accepted Solutions
10-21-2021 09:29 AM
Hi @flimnab,
I'd like to help!
I understand you like to reset the admin password.
We can perform a factory defaults on the printer to resolve the issue
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping!
10-21-2021 09:29 AM
Hi @flimnab,
I'd like to help!
I understand you like to reset the admin password.
We can perform a factory defaults on the printer to resolve the issue
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping!
11-03-2021 04:08 PM - edited 11-08-2021 06:24 AM
Hi,
i have exactly the same problem with my Laserjet M28w.
I changed my admin password and confirmed it but when logging in into the EWS it is not accepted.
So from now on I can no longer logon to the EWS.
I also can't get access to the system folder in the EWS to make a factory reset as it directly requires the admin password.
Could you please help me resetting the password?
Regards
Pete
Edit: Problem solved by HP support agent - Thanks!
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