Laserjet 1020 driver is infected (downloaded directly from H... - HP Support Community

sanchez2000 · ‎02-01-2019

Hi.

Just checked HP Laserjet 1020 driver download link from HP serveron Virustotal.com and noticed a very strange behavior:

Registry Keys Set

\REGISTRY\MACHINE\SOFTWARE\Hewlett-Packard\PRODUCTSetup\PPN\996E.exe

and heres another mention of "996E.exe" :

Which is very interesting as "996E.exe" is a known malware.

so...any comment on that?

sandytechy20 · ‎02-02-2019

Welcome to HP forums.

I see that you are getting drive issue.

You should download the driver from HP website.

Perform root level uninstallation to remove all the printer related software's.

In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Remove all instances of the same.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Restart the PC again.

Download the basic printer driver from HP website.

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

sanchez2000 · ‎02-08-2019

thanks for your answer.

please delete this topic becuase my question was wrong and i noticed virustotal report wasnt accurate.

sandytechy20 · ‎02-10-2019

Good to know that the cause of the issue is identified.

Feel free to contact us in the future if you need any assistance.

Cheers.

Sandytechy20
I am an HP Employee

Laserjet 1020 driver is infected (downloaded directly from HP website!)